近期，有游客在上海動物園喂10月齡嬰兒喝奶瓶時被趕，引發網友討論。6月30日，“10月齡嬰兒在展館內喝奶瓶被趕出”一事沖上熱搜。

Recent reports about an incident at Shanghai Zoo, where parents feeding a 10-month-old baby with a bottle were asked to leave, have sparked widespread public concern.

6月30日22時許，上海動物園發布通告稱，經查，2025年6月14日，游客茅先生一家在該園科學教育館展廳內給嬰兒用奶瓶喂奶，現場工作人員服務意識不強，勸阻茅先生及其家人在展廳喂奶過程中處理不當，雙方發生言語沖突。

上海動物園表示：“我園對工作人員教育培訓不夠到位，對茅先生的投訴處理不夠有效，給茅先生及其家人造成傷害。對此，我們深表歉意。”

上海動物園表示，事件發生以后，該園與茅先生積極溝通、表達歉意并聽取意見，目前已得到了茅先生的諒解。“我園將深刻吸取教訓，完善服務設施，加強人員培訓，提升服務意識和人文關懷，使游客感受到更有溫度的游園體驗?！?/p>

On Monday evening, the zoo issued a statement apologizing for the incident, pledging to learn from the experience, improve service facilities, strengthen staff training, and enhance service awareness and humanistic care.

An investigation found that on June 14, a visitor surnamed Mao and his family were feeding their baby with a bottle in the exhibition hall of the zoo's Science Education Center. The zoo said the on-site staff showed poor service awareness and handled the situation improperly while attempting to dissuade Mao and his family from feeding the baby in the hall, leading to a verbal altercation. The zoo acknowledged that staff training was inadequate and that its response to Mao's complaint was ineffective, causing distress to him and his family. The zoo expressed deep regret over the incident.

據新聞晨報申度新聞此前報道，6月14日，茅先生夫婦帶10個月大嬰兒游園，孩子饑餓需喂奶。園內唯一母嬰室位于大門外，步行需15分鐘，家長遂進入有空調的科學教育館角落用奶瓶喂奶，遭工作人員以“禁止飲食”為由驅趕。

6月24日，茅先生接到上海動物園的電話。“對方表示，他們的工作人員依規履職，無需道歉。而且還堅稱大門外有母嬰室，游客應該到母嬰室喂嬰兒?！?/strong>

來源：北京日報 上海動物園微信公眾號 新聞晨報·申度新聞 環球時報

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