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這年頭娛樂圈的瓜田里,真是遍地驚雷,一不小心就能炸出個流量密碼。想當(dāng)年,大S和汪小菲那場離婚大戰(zhàn),鬧得滿城風(fēng)雨,吃瓜群眾都搬好小板凳,就等著看“豪門恩怨”如何收場。結(jié)果,誰也沒想到,最后殺出個程咬金——麻六記后廚一個叫小井的服務(wù)員,愣是憑著“社恐式服務(wù)”火遍全網(wǎng)!這劇情,比八點檔狗血劇還刺激!
現(xiàn)在回過頭來看張?zhí)m這波操作簡直是教科書級別的危機公關(guān)。當(dāng)時,大S事件持續(xù)發(fā)酵,各種爆料滿天飛,張?zhí)m被推上風(fēng)口浪尖,眼瞅著就要被輿論的巨浪吞噬。麻六記的口碑也受到波及,各種唱衰的聲音此起彼伏,什么“現(xiàn)金流斷裂”、“品牌形象崩塌”,說得有鼻子有眼,不知道的還真以為麻六記要涼涼了。
就在這千鈞一發(fā)的時刻,小井出現(xiàn)了。這個說話磕磕巴巴、擦汗比擦桌子還勤快的小伙子,在直播鏡頭前手忙腳亂地招呼客人,那副憨厚又略顯局促的樣子,瞬間戳中了網(wǎng)友們的萌點。“大姨吃這個!”這句略帶口音的招呼,更是成了洗腦神句,被網(wǎng)友們做成各種鬼畜視頻,在各大平臺瘋狂傳播。
一時間小井成了全網(wǎng)最尬主播”,也成了麻六記的“流量擔(dān)當(dāng)”。原本等著看熱鬧的網(wǎng)友們,紛紛被小井的真誠和質(zhì)樸所打動,開始對麻六記產(chǎn)生好奇,甚至有人為了體驗小井的“社恐式服務(wù)”,不惜排隊三小時去打卡。
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更絕的是小井的走紅并非刻意炒作,而是“無心插柳柳成蔭”的意外之喜。有財經(jīng)博主扒出,麻六記在小井走紅前,已經(jīng)連續(xù)三個月沒有買過信息流廣告。就連張?zhí)m本人,在直播中被問到小井時,也是一臉懵圈:“哪個小井?哦,后廚那孩子啊!”這種“老板不知情”的反差萌,反而讓小井的走紅更顯得真實可信,也讓麻六記的品牌形象得到了進一步提升。
其實小井的故事遠不止“流量密碼”這么簡單。早在2013年,小井就因為一次意外得到了張?zhí)m的幫助。當(dāng)時,小井的父親患上尿毒癥,巨額的醫(yī)療費用壓得全家喘不過氣。在汪小菲持股的餐廳打工時,小井不小心打翻紅酒,弄臟了客人的皮草。是張?zhí)m當(dāng)場掏出信用卡解圍,還給了小井八萬塊錢,讓他安心照顧父親。
這段往事直到多年后才被網(wǎng)友扒出。在流量至上的時代,張?zhí)m的善舉顯得格外珍貴。有人說,這是張?zhí)m的“高明布局”,也有人說,這只是“成年人的體面”。但無論如何,張?zhí)m的善舉,最終得到了回報。
小井的走紅看似偶然,實則必然。在如今這個充斥著套路和炒作的時代,真誠和善良,反而成了最稀缺的品質(zhì)。小井的“社恐式服務(wù)”,恰恰展現(xiàn)了這種真誠和善良,也擊中了人們內(nèi)心深處對真善美的渴望。
麻六記的成功也并非偶然。除了張?zhí)m的商業(yè)頭腦和危機公關(guān)能力外,更重要的是,他們抓住了“人”這個核心。小井的走紅,讓麻六記不再只是一個冷冰冰的品牌,而是一個有溫度、有故事的實體。
所以與其絞盡腦汁地去想那些花里胡哨的營銷套路,不如踏踏實實地做好產(chǎn)品,真誠地對待每一位顧客。也許,下一個“小井”,就在你身邊。
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